RETURN AND REFUND POLICY

At Mashona Security, we are committed to providing high-quality security training programs that meet the needs of our customers. We understand that, on occasion, a customer may need to cancel or request a refund for one of our training programs. In such cases, we have established the following return and refund policy to ensure a fair and transparent process for all parties involved.

Cancellation Policy

* If a customer cancels their registration for a training program more than 14 days prior to the program start date, a full refund will be issued.

*If a customer cancels their registration for a training program between 7-14 days prior to the program start date, a 50% refund will be issued.

* If a customer cancels their registration for a training program less than 7 days prior to the program start date, no refund will be issued.

Refund Policy

* Refunds will be issued within 10 business days of receiving a written cancellation request from the customer.

* Refunds will be made in the original form of payment.

*Refunds will only be issued to the original purchaser.

Exceptions

* No refunds will be issued for no-shows or failure to attend a training program.

*No refunds will be issued for training programs that have been completed in whole or in part.

*No refunds will be issued for training materials or equipment that have been opened or used.

Substitution Policy

* If a customer is unable to attend a training program, they may substitute another person in their place, provided that Mashona Security is notified in writing at least 24 hours prior to the program start date.

Dispute Resolution

* In the event of a dispute regarding a refund or cancellation, Mashona Security will work with the customer to resolve the issue in a fair and timely manner.

By registering for a training program with Mashona Security, customers acknowledge that they have read and understood our return and refund policy. If you have any questions or concerns about our policy, please do not hesitate to contact us.